We take great care in the packaging of your plants, but unfortunately the same cannot always be said in how they are handled once they leave us. If you are unhappy with your order for whatever reason, please contact us within 24 hours and we will do our best to make the situation right. If possible, please take a few pictures and email them to us as it will help us figure out the best way to resolve any problem. We value our customers and want you to be happy with your purchase! Please be nice when emailing or calling us, and we’ll be nice back!